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Front Desk Receptionist/Tech Customer Service (Anchorage)

Internet Service Provider

Dowling near Old Seward

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compensation: Starting at $19/hr
employment type: full-time
job title: Front Desk Receptionist/Tech Customer Service
We are a progressive small, well established internet service provider needing to add someone with administrative and sales experience to our growing team! Must be comfortable working in a close-knit office environment, have reliable transportation and exceptional customer service.

Benefits:

$19/hr to start DOE
11 paid holidays per year
Generous accured PTO, usable after 90-day probation period
Free home Internet connection (if location can be serviced)
This position is Monday - Friday, 9am - 3pm, with a 1 hour lunch break. Possiblity of 9am - 6pm for the right fit.

Responsibilities to include but not limited to:

- Answering multi-line phone and routing support tickets to the appropriate department, greet walk-in customers
- Scheduling installs/service visits for field technicians
- Accounts receivable, check deposits
- Some sales with service inquiry calls
- Upkeep of filing, tidying up the office, etc.
- Other duties as needed
- This position can have some slow days in the month, would be perfect for a college student who can take advantage of down time by doing homework!

Job Requirements:

- High school graduate/G.E.D.
- Six months to 1-year minimum office experience required
- Computer proficiency - basic knowledge of e-mail, MS Word and Excel
- Basic accounting experience preferred
- QuickBooks Online experience preferred, but willing to train right fit
- Sales experience preferred
- Tech support skills not necessary but a plus, must be willing to learn some basic tech support applicable to our systems
- Strong written and verbal communication skills
- Excellent customer service - over the phone and in-person
- Can keep calm, cool and collected under pressure (i.e. dealing with upset customer)
- Ability to follow instructions, speak up and ask questions if help is needed
- Ability to work independently and as a team
- Positive outlook, go-to attitude, ability to multitask and think on your feet
- Must have valid driver license with own reliable insured vehicle
- Must love dogs - We do have some part-time office pups who love treats and loves throughout the day when they show up ;-)

If you feel like you would be a good fit for this position, please send us your resume. We look forward to speaking with you!
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7754526619

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