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We are a full-service bathroom remodeling company seeking a personable and motivated Lead Setter to join our Anchorage office. As the first point of contact for our customers, you will play a key role in creating positive first impressions and building strong relationships, both over the phone and in person. This position is highly customer-focused, blending conversational outreach with light administrative support to keep daily operations running smoothly. Our office is small and relaxed with great leadership!
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βͺοΈ Manage incoming and outgoing calls with prospective customers, setting appointments for Design Consultants to conduct in-home and in-showroom consultations.
βͺοΈ Accurately collect, update, and maintain customer records in the CRM system.
βͺοΈ Welcome and assist walk-in customers in the showroom, ensuring a positive first impression.
βͺοΈ Support daily office operations with administrative and customer service tasks as needed.
βͺοΈ Learn and apply the Re-Bath Franchise sales system, including use of company tools, training, and resources.
βͺοΈ Maintain a clean, organized, and professional showroom and workspace environment.
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βͺοΈ 2β3 years of customer service experience in a sales or office environment preferred.
βͺοΈ Strong verbal communication skills with a professional and friendly demeanor.
βͺοΈ Proficiency in Microsoft Office Suite (Word, Excel, Outlook); QuickBooks experience a plus.
βͺοΈ Experience working with CRM software preferred.
βͺοΈ Highly organized with strong attention to detail and effective time management skills.
βͺοΈ Enthusiastic, customer-focused, and able to build rapport easily.
βͺοΈ Self-motivated with a strong work ethic and ability to work independently.
βͺοΈ High school diploma or GED required.
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