We are searching for an experienced Residential Sales Supervisor at our Sun Mountain facility.
Primary Duties and Responsibilities:
SUMMARY OF POSITION'S ROLE
The Sales & Customer Service Supervisor supports and meets the departmental mission statement. The role of the Sales & Customer Service Supervisor consists of five main areas in order of priority: 1) Achievement of Sales Goals; 2) Superior Customer Service; 3) Departmental Management; 4) Teamwork Coordination with Other Departments; and 5) Professional Growth for Self and Staff.
Achievement of Sales Goals
Provides and conducts sales training
Motivates the staff to meet sales goals
Promotes new sales campaigns throughout the department
Coaches each SC on an individual basis to attain sales goals
Observes and monitors customer meetings and calls
Meets regularly with each SC to discuss sales performance
Promotes positive attitude
Superior Customer Service
Builds and improves customer satisfaction, loyalty, trust, and confidence in MTA
Motivates, guides, and provides training on products and procedures to ensure technical accuracy while following MTA guidelines
Negotiates adjustments and payment plans
Responds and resolves customer concerns
Departmental Management
Supervises departmental personnel
Coordinates work schedules to ensure appropriate level of staffing to serve customers
Manages and coordinates departmental activities, such as approving leave, hiring new employees, conducting performance evaluations, promotions, cash receipting, and service order processing
Enforces guidelines for discipline
Supports team environment
Promotes positive attitude
Empowers work groups to make independent decisions by encouragement and development of skills
Analyzes situations and accurately recommends or implements effective solutions
Teamwork Coordination With Other Departments
Interacts with Marketing to promote sales
Participates in company meetings
Establishes and maintains a positive professional relationship between work groups
Supports team environment
Professional Growth for Self and Staff
Stays informed on new service offerings, rates and tariffs
Determines and schedules training for professional development
Interfaces with companies outside of MTA as needed
The Sales & Customer Service Supervisor is also responsible for other duties as assigned.
Required Qualifications:
POSITION SPECIFICATIONS
EDUCATION:
Four-year Bachelor’s Degree in Business or equivalent subject from an accredited college or university recognized by the U.S. Department of Education. Professional experience may be substituted on a ratio of two (2) years of professional experience for one (1) year of collegiate education.
WORK EXPERIENCE:
Four (4) years of customer service experience. Three (3) years of supervisory experience. Retail and sales experience preferred. Experience must demonstrate the individual’s ability to coordinate well with a variety of professionals working on the marketing and sales support side of telecommunications.
MTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: https://mta.csod.com/ux/ats/careersite/4/home/requisition/817?c=mta&source=Craigslist